DS Service Desk

Hiring manager

The ultimate owner of the hire, responsible for the end to end process.

• Defining the job role and desired candidate profile.

• Collaborating with the Recruiter on strategy and progress.

• Conducting interviews and thorough assessments.

• Providing quick and constructive feedback on candidates (ideally within 72 hours).

• Ensuring your own and the interview panel's availability.

• Making the final hiring decision.

Recruiter

The recruitment expert and primary point of contact for candidates.

• Discussing the needs and requirements of the open vacancy.

• Confirming the best attraction strategy for the role.

• Sourcing and screening candidates against the agreed criteria.

• Managing candidate communication, setting expectations, and providing feedback.

• Scheduling interviews and coordinating with the hiring team.

• Facilitating the offer process.

• Sharing the kick-off document with the Hiring Manager post-meeting and ensuring it's stored centrally for future reference.

Interview Panel Members

Members of your team or other departments who will assess specific skills, competencies, and cultural fit of candidates during the interview stages.

• Understanding the specific areas they are responsible for assessing (e.g., technical skills, problem-solving, teamwork, cultural contribution).

• Preparing relevant, structured interview questions based on the job description and ideal candidate profile.

• Conducting objective and fair interviews.

• Providing timely, constructive, and evidence-based feedback after each interview.

• Participating in debrief sessions to discuss candidates and contribute to the hiring decision.

• Ensuring their availability for interviews.

Other key stakeholders

Individuals who may not be involved in every interview but whose input or final approval is necessary (e.g., a senior leader for final sign-off, a technical expert for a specific deep-dive).

• Providing specific input or conducting high-level interviews as agreed.

• Giving timely feedback or final approval when required.